Beta Me – General Terms & Conditions

21 Oct 2026 · @Danielle

1. About these terms

These terms apply to all consultations, testing, products and services provided by Beta Me Nutrition & Naturopathy (“Beta Me”, “we”, “us”), owned and operated by Danielle Lamb.

Danielle is a qualified nutritionist and naturopath, holding a Bachelor of Health Science (Nutritional Medicine), a Bachelor of Health Science (Naturopathy) and a Bachelor of Business. She is a member of the Australian Natural Therapists Association (ANTA).

By booking a consultation or making a purchase, you agree to these terms. Packaged programs, such as the Reclaim Pathway, also have their own program terms, which apply where they differ from these.

Nothing in these terms limits your rights under the Australian Consumer Law.

2. Bookings and payment

You can book by email (enquiries@betame.com.au), by phone (0413 119 161) or through our online shop. Before your first consultation, you’ll be sent a registration form, these terms and a food diary to complete.

All prices are in Australian dollars and include GST where applicable.
Payment is due in full before your consultation, by secure online payment or direct deposit. We don’t take card details over the phone.
Your booking is confirmed once payment is received. You’ll receive a confirmation email with your appointment details.
If a payment fails, we’ll let you know and you’ll have 5 business days to pay by another method.

3. Consultation times

Initial consultations run for 90 minutes. Follow-up consultations run for 30 minutes.
Consultations start and finish at the booked time. If you arrive late, the consultation still finishes on time so other clients aren’t delayed.
If you’d like more time, it can be added at $15 per additional 15 minutes, subject to availability.
The number of follow-up consultations and the time between them depend on your needs. We’ll agree a plan with you after your initial consultation.

4. Cancellations, rescheduling and missed appointments

Please give at least 48 hours’ notice to cancel or reschedule, by phone (0413 119 161) or email (enquiries@betame.com.au).

Notice given	What happens
48 hours or more	Rescheduled at no cost, or a full refund if you cancel
Less than 48 hours	100% of the consultation fee is charged
No-show without notice	100% of the consultation fee is charged

Prepaid packages: a late cancellation or no-show uses one consultation from your package.
Illness and emergencies: we may waive the fee at our discretion. Please contact us as soon as you can.
If we need to cancel or reschedule: you can choose a new time or a full refund for that consultation.

5. Refunds and your consumer rights

Our services and products come with guarantees that can’t be excluded under the Australian Consumer Law. If a service isn’t provided with due care and skill, or a product has a major problem, you’re entitled to a remedy, which may include a refund.

Outside those rights, we don’t offer refunds for:

consultations that have already taken place
late cancellations and no-shows, as set out in section 4
a change of mind after a digital product has been downloaded, or after work on a personalised meal plan has started
testing once it has been ordered from the laboratory

Health outcomes depend on many factors, including how closely advice is followed, so we can’t guarantee a specific result. A refund isn’t available because a particular outcome wasn’t reached.

If you’re unhappy with any part of our service, please contact us first. We’ll work with you to resolve it.

6. Functional testing

We offer functional and laboratory testing, such as microbiome, GI Map, hair mineral and biocompatibility testing, where it’s clinically appropriate.

Testing is paid in full before the test is ordered. Once ordered, the laboratory is paid and the cost can’t be refunded.
Test kits are sent to you with instructions. Please follow them carefully, as incorrect collection may mean a sample has to be repeated at your cost.
Laboratory turnaround times vary and are outside our control.
Where a test is sold with a consultation, your results are explained in that consultation.
Functional tests aren’t a substitute for medical diagnosis. Results that suggest a medical issue will be referred to your GP.

7. Herbal medicines and supplements

Where appropriate, we may recommend practitioner-grade herbal medicines and nutritional supplements as part of your naturopathic treatment. These are paid for separately from consultation fees.

Recommendations are made for you individually. Please don’t share your products or dosages with anyone else.
Tell us about all medications, supplements and over-the-counter products you take, and any changes, so we can check for interactions.
Take products only as directed. Stop and contact us if you notice an unexpected reaction, and seek urgent medical help if a reaction is severe.
Opened products can’t be returned for change of mind, for health and safety reasons. This doesn’t affect your rights if a product is faulty.

8. Digital products, meal plans and online purchases

Downloadable products (e-books, guides and meal plans) are delivered by instant download after payment. Because they can’t be returned once downloaded, change-of-mind refunds aren’t offered. If a file is faulty or won’t open, contact us and we’ll fix or replace it.

Personalised meal plans are started once you’ve paid and completed your questionnaire. Change-of-mind refunds aren’t offered after that point, as work on your plan has begun.

Downloadable resources are general information, not individual advice. If you have a medical condition, allergy, or are pregnant or breastfeeding, please check with a health professional before following them.

9. Telehealth and in-home consultations

Telehealth. Consultations are held by Zoom. You’ll receive a link with your booking confirmation.

Please join 5 minutes early, from a quiet, private space with a reliable internet connection.
If the connection fails, we’ll continue by phone or reschedule.
If the problem is on our side and we can’t continue or reschedule at a time that suits you, you’ll receive a full refund for that consultation.

In-home and mobile services. In-home consultations, pantry sessions and supermarket tours are available within [service area]. A travel fee may apply outside that area (contact Beta Me to discuss travel fee based on location prior to booking). Please make sure there’s a safe environment for the session. We may end a session if we don’t feel safe.

10. Scope of practice and your responsibilities

Nutritional and naturopathic care works alongside medical care. It does not replace it.

Your practitioner does not diagnose medical conditions, and does not prescribe or change the dose of pharmaceutical medication. Please don’t stop or change any medication without speaking to your doctor.
We don’t claim to cure any condition. We work within our scope of practice to identify and address possible contributing factors to your health concerns.
Please give us complete and accurate information about your health, history and medications, and tell us about any changes. Advice can only be as good as the information it’s based on.
Please let your GP and other practitioners know you’re working with us. With your written consent, we’re happy to communicate with them directly.
Seek medical care for urgent, severe or worsening symptoms.
We may decline or end treatment if we believe it’s not in your best interests, is outside our scope, or if you’re unsafe or abusive towards us. Where appropriate, we’ll refer you on.

11. Health fund rebates, NDIS and where we practise

Health fund rebates. Danielle is recognised by private health funds through ANTA. Rebates depend on your fund and level of cover, so please check with your fund before your consultation. Rebates apply to individual consultations, not to products or testing. You’ll receive an itemised receipt to claim with your fund.

NDIS. We support self-managed and plan-managed NDIS participants. Pricing and service agreements for NDIS clients are confirmed in writing before services begin.

Where we practise. We see clients in person on the Gold Coast and by Telehealth across Australia. Our professional insurance doesn’t cover clients in the United States or Canada, so we can’t offer consultations there. For clients in other countries, we’ll confirm coverage before booking.

12. Privacy, materials and website use

Privacy. Your personal and health information is kept confidential and used only to provide your care and communicate with you about it. We won’t add you to marketing lists without your consent, and we only share your information with your written permission or where the law requires it. See our Privacy Policy.

Your materials. Meal plans, protocols and resources created for you are for your personal use. They’re tailored to your needs and may not be suitable for anyone else, so please don’t share, copy or resell them.

Intellectual property. The content on this website, including our logo, articles and resources, belongs to Beta Me Nutrition & Naturopathy. You’re welcome to share our articles on social media with credit to Beta Me or Danielle Lamb.

Website information. Articles and resources on this website are general information only, not personal health advice. We link to other websites in good faith but aren’t responsible for their content.

Changes to these terms. We may update these terms from time to time. The version in place when you book or purchase applies to that booking or purchase.

Contact. Beta Me Nutrition & Naturopathy · enquiries@betame.com.au · 0413 119 161 · betame.com.au