1. About these terms

These terms apply to the Reclaim Pathway programs (Reset, 3 months; Restore, 6 months; Thrive, 9 months) offered by Beta Me Nutrition & Naturopathy, owned and operated by Danielle Lamb (“we”, “us”, “your practitioner”).

By purchasing a program, you agree to these terms and to our general Terms & Conditions. Where the two differ, these program terms apply to your program.

Nothing in these terms limits your rights under the Australian Consumer Law.

2. What’s included in your pathway

Pathway	Length	Price (AUD)	One-on-one consultations
Reset	3 months	$1,500	4
Restore	6 months	$2,600	9
Thrive	9 months	$3,300	12

Every pathway also includes:

an in-depth initial consultation and dietary analysis
body composition analysis (BIA) for in-clinic clients
a functional testing allowance where appropriate (see section 3)
email check-ins between appointments, answered within 2 business days
recipes and meal plans and supportive educational/actionable resources.

Email support is for check-ins, troubleshooting and short questions. New symptoms or concerns that need assessment will be addressed in your next consultation, or in an additional consultation if needed.

The number of consultations is fixed for each pathway. Additional consultations can be booked at our standard follow-up fee.

3. Functional testing allowance

Each pathway includes a functional testing allowance of up to $549, used where testing is clinically appropriate for you.

How the test is chosen. We choose the test together at your initial consultation, based on your symptoms and history. Not every client needs testing. If testing isn’t appropriate for you, the allowance is not paid out as cash or credited against the program price.
Topping up. If the test you choose, or a combination of tests, costs more than the allowance, you pay the difference before the test is ordered. We’ll tell you the exact amount first.
Interpretation consultation. Your results are reviewed in a dedicated interpretation consultation. This counts as one of the consultations included in your pathway.
Timing. The allowance must be used within the first 2 months of your pathway. Laboratory turnaround times vary and are outside our control.
Further testing. Any testing beyond the allowance is optional and charged separately. We’ll explain why it’s recommended before you decide.
No refunds on ordered tests. Once a test is ordered, the laboratory is paid and the cost of that test can’t be refunded.

4. Herbal medicine and supplements

Herbal medicine and nutritional supplements are not included in the pathway price. Where they’re right for you, they’re prescribed individually and paid for separately.

Every prescription is checked for interactions with any medications or other products you take. Please tell us about all of them, including over-the-counter products, and any changes during your pathway.
Use your prescribed products only as directed and only for yourself.
Stop taking a product and contact us if you notice any unexpected reaction. Seek urgent medical help if a reaction is severe.

5. Payment

All prices are in Australian dollars. Payment can be made in full at purchase.

Pay in full: payable at purchase, before your initial consultation is booked.

Payments are accepted through secure online payment only. We don’t take card details over the phone.

6. Program timeframe and scheduling

Your pathway starts on the date of your initial consultation, which must be booked within 30 days of purchase.

Consultations are spread across the length of your pathway, at a schedule we agree at your initial consultation.
Your included consultations must be used within your pathway length plus a [4]-week grace period: 4, 7 or 10 months from your start date.
Consultations not used within that time expire. This is because each pathway is designed as a timed process, not a bank of sessions.
Initial consultations run for 90 minutes and follow-up consultations for [30] minutes.

7. Cancellations, rescheduling and missed appointments

Please give at least 48 hours’ notice to reschedule a consultation, by phone (0413 119 161) or email (enquiries@betame.com.au).

48 hours’ notice or more: rescheduled at no cost.
Less than 48 hours’ notice, or no-show: the consultation is counted as used and deducted from your pathway.
Late arrival: the consultation finishes at its scheduled time.
Emergencies and illness: we may waive the 48-hour rule at our discretion. Just let us know as soon as you can.
If we need to reschedule: we’ll offer you a new time, and the consultation won’t be deducted from your pathway.

8. Pausing, withdrawing and refunds

We understand that life changes. Here’s how pausing and withdrawing work.

Pausing your pathway. You can pause once, for up to [6] weeks, for illness, a family emergency or another significant life event. Your pathway end date moves back by the length of the pause. Instalments under a payment plan [continue / pause] during this time.

Withdrawing before your initial consultation. If you withdraw within 14 days of purchase and before your initial consultation, you’ll receive a full refund.

Withdrawing after your pathway has started. You can withdraw at any time by emailing us. Your refund is the amount you’ve paid, less:

consultations already used, charged at our standard rates ($200 initial, $120 follow-up)
the cost of any testing already ordered
a $120 administration fee

Results. Your health outcomes depend on many factors, including how closely the plan is followed, so we can’t guarantee a specific result. A refund isn’t available because a particular outcome wasn’t reached.

Your consumer rights. Our services come with guarantees that can’t be excluded under the Australian Consumer Law. Nothing in this section limits those rights.

9. Telehealth consultations

Telehealth clients receive the same pathway as in-clinic clients, except for services that must be delivered in person, such as BIA. Your guided pantry detox is a self-paced resource, so it works the same wherever you are.

You’ll receive a video link before each consultation. Please join 5 minutes early from a quiet, private space.
You need a reliable internet connection. If the connection fails, we’ll continue by phone or reschedule.
If the problem is on our side and the consultation can’t be completed, it won’t be deducted from your pathway.
Our professional insurance covers clients in Australia. We can’t provide consultations to clients in the United States or Canada, and we’ll confirm coverage before accepting clients in other countries.

10. Scope of practice and your responsibilities

Your practitioner is a qualified nutritionist and naturopath, not a medical doctor. Nutritional and naturopathic care works alongside medical care. It does not replace it.

We don’t diagnose medical conditions or change the dose of prescribed medication. Please don’t stop or change medication without speaking to your doctor.
Please give us complete, accurate information about your health, medications and history, and tell us about any changes during your pathway.
Please let your GP and other practitioners know you’re working with us. With your written consent, we’re happy to share information with them.
Seek medical care for any urgent, severe or worsening symptoms.
We may decline or end treatment if we believe continuing isn’t in your best interests or is outside our scope of practice. If this happens, we’ll refer you on and refund unused consultations as set out in section 8, without an administration fee.

11. Program materials, privacy and contact

Program materials. All resources provided are for your personal use during and after your pathway. They’re tailored to you and remain the property of Beta Me Nutrition & Naturopathy, so please don’t copy, share or resell them.

Privacy. Your health information is kept confidential and handled in line with our Privacy Policy. We only share it with your written consent, or where the law requires it.

Changes to these terms. We may update these terms from time to time. The terms that apply to you are the ones in place on the date you purchased your pathway.

Contact. Beta Me Nutrition & Naturopathy · enquiries@betame.com.au · 0413 119 161 · betame.com.au